Contact & Grievance Redressal
Reach us for inquiries, subscriptions, or to raise a formal complaint through the SEBI-mandated 3-stage redressal process.
Contact Information
Business Hours
Monday – Friday: 9:30 AM – 6:00 PM IST
Saturday / Sunday: Closed
National Holidays: Closed
WhatsApp support is not currently available. For all queries, please write to our contact or grievance email.
Write to Us
Use this form for general inquiries or service questions. For formal complaints, please use the Grievance Redressal section below.
3-Stage Complaint Resolution
Mandated by SEBI under the Research Analysts Regulations, 2014. Investors must follow this escalation process in sequence.
Write to our Compliance & Grievance Officer directly with full details of your complaint. Include your subscription details, a clear description of the issue, and any supporting documents.
If your complaint remains unresolved within 21 calendar days of raising with us, or if you are unsatisfied with the resolution, escalate to SEBI SCORES.
For disputes involving monetary claims that remain unresolved through SCORES, investors may approach SMART-ODR for online dispute resolution.
SEBI Office Details
SEBI Head Office
Securities and Exchange Board of IndiaSEBI Bhavan BKC, Plot No. C4-A, G Block
Bandra Kurla Complex, Bandra (East)
Mumbai – 400 051
Tel: +91-22-26449000 / 40459000
Fax: +91-22-26449019-22 / 40459019-22
Toll Free: 1800 22 7575
IVRS: 1800-266-7575
SEBI Head Office
Securities and Exchange Board of IndiaMarket Intermediaries Regulation & Supervision Department
SEBI Bhavan II, Bandra Kurla Complex
Bandra (E), Mumbai — 400 051
Grievance Escalation Matrix
Displayed in compliance with the BSE directive dated 9 December 2024. Please escalate in the sequence below.
| Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | Alpha Plus Capital Associates LLP | Unit No. 601-606, Royale Herritage, D N Nagar, Mhada Layout, Andheri West, Mumbai, Maharashtra — 400053 | +91 82913 41323 / 022-69904001 | contact@alphapluscapital.in | Mon–Fri, 9:30 AM – 6:00 PM |
| Head of Customer Care | Ms. Trupti Umesh Patel | Unit No. 601-606, Royale Herritage, D N Nagar, Mhada Layout, Andheri West, Mumbai, Maharashtra — 400053 | +91 82913 41323 / 022-69904001 | trupti@alphapluscapital.in | Mon–Fri, 9:30 AM – 6:00 PM |
| Compliance Officer | Ms. Trupti Umesh Patel | Unit No. 601-606, Royale Herritage, D N Nagar, Mhada Layout, Andheri West, Mumbai, Maharashtra — 400053 | +91 82913 41323 / 022-69904001 | trupti@alphapluscapital.in | Mon–Fri, 9:30 AM – 6:00 PM |
| CEO / Partner | Mr. Anshul Prakash Shah | Unit No. 601-606, Royale Herritage, D N Nagar, Mhada Layout, Andheri West, Mumbai, Maharashtra — 400053 | +91 82913 41323 / 022-69904001 | anshul@alphapluscapital.in | Mon–Fri, 9:30 AM – 6:00 PM |
| Principal Officer | Mr. Anshul Prakash Shah | Unit No. 601-606, Royale Herritage, D N Nagar, Mhada Layout, Andheri West, Mumbai, Maharashtra — 400053 | +91 82913 41323 / 022-69904001 | anshul@alphapluscapital.in | Mon–Fri, 9:30 AM – 6:00 PM |
If not satisfied with the response, you may lodge your grievance with SEBI at scores.sebi.gov.in (SEBI Toll Free Helpline: 1800 22 7575 / 1800 266 7575), or through the ODR portal at smartodr.in.
Grievance Mechanism for Persons with Disabilities (PwDs)
Established in compliance with the SEBI circular on the Rights of Persons with Disabilities Act, 2016 for digital platforms.
Dedicated Channels
Email: anshul@alphapluscapital.in
Helpline: +91 82913 41323 / 022-69904001 (Mon–Fri, 9:30 AM – 6:00 PM)
Web Form: Use the contact form above — select "Other" and mention "Accessibility"
Process & Timelines
- All accessibility-related grievances acknowledged within 2 working days.
- Resolution / response provided within 15 working days.
- Complex issues requiring longer timelines will be communicated clearly to the complainant.